Returns / cancellation policy
Right of cancellation for consumers(Verbraucher ist jede natürliche Person, die ein Rechtsgeschäft zu Zwecken abschließt, die überwiegend weder ihrer gewerblichen noch ihrer selbstständigen beruflichen Tätigkeit zugerechnet werden kann.)
Right of cancellation
You have the right to revoke this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the goods.
In order to cancel you must send us (MIYEN Design GmbH, Lucile-Grahn-Str. 48, 81675 Munich, Germany, shop@miyen.de) an unequivocal statement (e.g. a letter sent by post or e-mail) notifying us of your decision to cancel this contract. You may, but are not required to use the enclosed cancellation form for this purpose.
You can download and fill in the cancellation form from our website (www.miyen.de) or use or another unequivocal declaration. If you make use of this option, we will send you confirmation of receipt of your cancellation immediately (e.g. by e-mail).
In order to cancel within the cancellation period it is sufficient for your notice to have been sent before the period expires.
Consequences of cancellation
If you cancel this contract, we will reimburse to you any payments which we have received from you, including costs of delivery (with the exception of the additional costs incurred if you have chosen a different form of delivery than the cheapest standard delivery offered by us), without delay, but at the latest within fourteen days of the day on which your notice of cancellation of this contract is received by us. We will use the means of payment used by you for the original transaction to reimburse you, unless an alternative has been explicitly agreed with you. Under no circumstances will you be charged additionally for such reimbursement.
We shall be entitled to refuse to make reimbursement until we have received the goods or until evidence has been produced that you have returned the goods, whichever of these takes place first.
You shall return or surrender the goods to us without delay, but at the latest within fourteen days of the day on which you have notified us of cancellation of this contract. This deadline is deemed met if you dispatch the goods before the expiry of the fourteen-day time limit.
You will only be required to compensate for any loss of value in the goods if such loss of value is due to handling of the goods in a way which was not necessary for the purpose of inspecting the condition, features and workings of the goods.
